Free Support: What’s Covered
For users of our free theme, we offer a basic level of support via our ticketing system. This includes:
- Providing answers to questions about theme features and functionalities.
- Addressing any bugs or issues you encounter with the plugin.
Please Note: Free support is only available through our official support ticket system. Requests made through other channels will not be processed.
Free Support: What’s Excluded
Due to limited resources, we are able to offer only essential support for free users. The following are not covered:
- Logging into your website to troubleshoot or resolve any issues.
- Custom development services or any form of customization.
- General WordPress assistance (please use the WordPress.org forums for help with WordPress-related matters).
- Modifications or customizations to the plugin.
- Integration with third-party plugins.
- Server maintenance, diagnostics, or related server services.
- Anything that is not directly related to our products.
Estimated Response Time (Free Support)
We strive to respond to free support tickets within 24 hours (Monday through Friday). However, response times can vary depending on ticket volume. More complex inquiries or technical issues may require additional time to address.
Premium Support: Extra Perks
Premium plugin users receive the following added advantages:
- Priority Support: Tickets from premium users are given top priority, ensuring quicker responses.
- Feature Requests: Suggestions for new features, templates, or blocks are prioritized, depending on feasibility.
Changes to Our Support Policy
Our support policy may be updated from time to time. If we make any changes, we will notify you by posting the revised policy on this page. We encourage you to review the policy periodically to stay informed.
Contact Us
For any questions about our support policy, please feel free to get in touch with us .